Question 1

How do credits work, and how many free credits do I get?

Accepted Answer

Credits are consumed whenever you generate HD/Artist Mesh 3D models, create PBR textures, or apply auto-retopology. Free users receive daily credit top-ups to explore the platform. Paid subscribers receive a large monthly credit allocation, faster GPU generation speeds, and priority queueing.

Question 2

Do my unused subscription credits roll over to the next month?

Accepted Answer

No. Subscription credits are refreshed at the start of each billing cycle, and unused subscription credits do not roll over. Extra credits you purchase separately never expire and are not reset monthly.

Question 3

Can I upgrade, downgrade, or cancel my subscription anytime?

Accepted Answer

Yes. Upgrades take effect immediately, and you only pay the price difference for your current billing cycle. Downgrades take effect at the end of your current billing cycle. If you cancel, you will not be charged again and can keep using paid features until the current period ends.

Question 4

What is your refund policy?

Accepted Answer

If you run into a billing issue or would like to request a refund, please contact us at contact@triverse.ai with your account email and order details. Our team will review your request and get back to you as soon as possible.

Question 5

Do you offer custom or team plans for game studios?

Accepted Answer

Max and Ultra are designed for studios and teams, with more monthly credits, more tasks in queue, and higher queue priority. If your studio needs a custom plan, please contact us at contact@triverse.ai.

Question 6

What is an Ultra Mesh PBR model?

Accepted Answer

An Ultra Mesh PBR model is generated with Ultra Mesh turned on together with PBR textures. Ultra Mesh produces denser, more detailed geometry, while PBR textures add physically based material maps that look realistic in game engines and 3D tools. In image-to-3D, each Ultra Mesh PBR model costs 35 credits, while a Standard model without textures costs 15 credits.

Question 7

What image formats work for image-to-3D conversion?

Accepted Answer

Triverse AI supports PNG, JPG, JPEG, and WebP images. For the best results, upload a clear, high-resolution image with a single, well-defined subject.

Triverse Pricing Plans

Purchase Extra Credits (For Subscribers Only)

Frequently Asked Questions